TechSee

JUNE 16, 2022

His achievements speak for themselves, from driving return authorizations approvals to 24 hours from 30 days, to reducing Monthly Abandon Rate to 3% from 20-30%. He’s the CAO (Chief Amazement Officer) of Shepard Presentations and leading international authority on customer service, CX, and loyalty in business.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Kustomer

APRIL 27, 2021

More people prefer to shop online and have their packages delivered right from the comfort of their own home, rather than travel to a physical store. When using a customer service CRM, businesses can integrate different apps and platforms into one central workspace, making it quick and easy for agents to service a customer on chat.

Abandon Rate 111

Abandon Rate e-support Chatbots CRM 111

Pointillist

MAY 23, 2018

The first step to journey discovery is to integrate all your sources of customer data (digital, web and mobile analytics, CRM, call center, point of sale, voice of the customer, and others). This effort has reaped rewards for Black Diamond, increasing sales significantly and dropping cart abandonment rates.

Customer Journeys 90

Customer Journeys Analytics How To Touchpoint 90