Call Experts

JULY 27, 2023

By leveraging the expertise of skilled customer service agents, businesses can elevate their customer service standards to new heights. When it comes to delivering exceptional customer service, businesses face numerous challenges. And high expectations from their customers.

Call Center 52

Call Center Customer Service e-support Contact Center 52

NobelBiz

FEBRUARY 22, 2023

This article focuses on two indicators, the OKRs and the KPIs, exploring their aims and roles in the call center sector. OKRs and KPIs are two performance management methods that can help you achieve your contact center goals in a variety of ways. What are KPIs in Call Centers? OKRS vs KPIs: What is the difference?

Call Center 52

Call Center Contact Center Abandon Rate Measurement 52

SurveySensum

JULY 20, 2023

Turns out, her customers aren’t fully aware of the fitness equipment category because most of your marketing efforts were focused on outdoor gear and athletic apparel! According to a report by the Baymard Institute on ‘ Cart Abandonment Stats 2023 ’, it was found that the average cart abandonment rate is 69.9%.

Retail 52

Retail Feedback How To Self Service 52