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How Cloud Based Contact Center Solutions Increase Flexibility and Agent Productivity?

NobelBiz

Customer engagement in call centers has expanded beyond the phone with the introduction of digital communication channels in the contact center sector (Facebook, Twitter, webchat, etc.). When it comes to cloud contact center systems, there are a lot of options out there. But NobelBiz Omni+ is different.

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Tips and Guide for Training Remote Call Center Agents

NobelBiz

E-Learning Base On the other hand, Remote learning must be available 24 hours a day, 7 days a week. Your new agents should always have access to the support and resources they need online. Customer service agents don’t just sell a product or service, they also market with their personality and create a positive image of the company.