NobelBiz

SEPTEMBER 19, 2023

This unexpected termination of the conversation is what’s termed as a ‘dropped call’ According to HubSpot , the acceptable rate of dropped calls for a call center varies by industry, but on average, most call centers should have a call abandonment rate between 5% and 8%.

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NobelBiz

AUGUST 11, 2022

A contextual toolbar helps you control interactions. Regarding the type of interaction monitored, any actions are conceivable, such as sending a confirmation or notice through e-mail, SMS, or any other communication channel. Each service provider offers a unique set of features.

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NobelBiz

FEBRUARY 2, 2021

The key is to offer a range of online learning options and content, from video lessons to online tests, downloadable documents, software technical modules, and more. This will be possible thanks to cloud scheduling control tools, interaction reports, and geolocation. And face-to-face video calls play a key role in this regard.

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Call Center Training Tips Contact Center 52