Magellan Solutions

JULY 5, 2021

Outsource customer service Philippines caters to businesses worldwide from industry players to SMEs and startups. Customer support outsourcing in the country is among the top services offered by its BPO industry. Innovation and improvements in technology now highlights its non-voice customer support as well. .

Omni-Channel 52

Omni-Channel Customer Service Average Handle Time e-support 52

ViiBE Blog

JANUARY 19, 2022

ViiBE Blog Customer service challenges of remote work Anna Gorina January 19, 2022 Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly.

Customer Service 52

Customer Service Net Promoter Score CRM e-support 52

ViiBE Blog

JANUARY 19, 2022

Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly. Big companies have already announced that their talent can work from home permanently if they wish to. Read now 2.2.

Customer Service 52

Customer Service Net Promoter Score e-support CRM 52

NobelBiz

FEBRUARY 22, 2023

Omnichannel for contact centers is bigger than ever In 2021, the much-touted “phygital” will have played a key part in the industry; it is now the priority for companies of all sizes, with successes that will be perfected in 2022. They assist your customer care employees at every client engagement.

Contact Center 52

Contact Center Trends Social Media Net Promoter Score 52

NobelBiz

FEBRUARY 22, 2023

Omnichannel for contact centers is bigger than ever In 2021, the much-touted “phygital” will have played a key part in the industry; it is now the priority for companies of all sizes, with successes that will be perfected in 2022. They assist your customer care employees at every client engagement.

Contact Center 52

Contact Center Trends Social Media Net Promoter Score 52

SmartMessage Blog

NOVEMBER 20, 2019

Companies position them as uninterrupted service tools to increase customer satisfaction. HDFC Bank’s chatbot answered more than 5 million queries from around a million customers with more than 85% accuracy. Eva holds more than 20,000 conversations every day with customers from all over the world. E-Commerce.

Chatbots 49

Chatbots Tourism Banking Abandon Rate 49