Abandon Rate B2C Competitive Advantage Customer Satisfaction 
NobelBiz
MAY 9, 2023
Abandon Rate must be monitored as progressive dialing does not measure agent or customer statistics. Customer-related data include filters based on demographics and historical connection rates based on time of day to determine how many lines to call out per agent.
West Monroe
JANUARY 24, 2022
Net revenue retention may be the North Star metric—given its impact on market valuations of software and subscription businesses—but other, interdependent metrics also matter, including customer acquisition costs, churn, service margins, sales coverage ratios, and customer satisfaction. Key trends.
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