Abandon Rate Average Handle Time eBook Report 
Playvox
NOVEMBER 1, 2022
Forty-two percent (42%) reported not having one at all, and 24% weren’t sure if they had one. Managers reported that they had done well at leading a remote workforce — 64% said their contact center has been extremely or very successful in supporting remote workers. Measure Performance.
Playvox
JULY 14, 2023
Contact Center Agent Productivity Defined Call center agent productivity is based on the efficiency and effectiveness with which your agents handle customer interactions, such as incoming calls, emails, chats, and social interactions. phone or digital), and are they taking breaks at the most optimal times to maintain service levels.
Playvox
JUNE 22, 2023
Tracking, reporting, and improving upon metrics are essential across all areas of business, including finance, sales, marketing, and contact center management. In uncertain economic times, they become even more critical to help navigate business health and growth.
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