Comm100

SEPTEMBER 4, 2022

By making the most of live chat features while working on the human side of live chat interactions, it’s possible to see improved outcomes and deliver superior customer service. With the right mix of automation, communication, and personalization, any agent can provide customers with an outstanding experience. Be positive.

Customer Service 245

Customer Service Abandon Rate ROI Apparel 245

SurveySensum

JULY 20, 2023

Recently, I went to H&M, my favorite brand, to snag a new pair of jeans. Improving Digital Retail Experience Customer Churn Category Growth Addressing Cart Abandonment Brand Reputation Improving In-Store Retail Customer Experience In-store Customer Churn High CLV Customers are Spending Less Why is That One Store Not Working?

Retail 52

Retail Feedback How To Self Service 52

Qualtrics

JUNE 23, 2020

A digital open door is essential for any brand looking to engage in conversation and keep a meaningful pulse on their customers , employees , and partners. As it turns out, there was a bug in the CAPTCHA code being prompted at check out that did not allow customers to complete their online purchase. Always on listening.

Multi-Channel 26

Multi-Channel Abandon Rate Apparel Retail 26