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How AI Customer Experience Can Advance Your Business Strategy

InMoment XI

It also plays a vital role in fraud detection, flagging suspicious transactions to protect both customers and businesses. By making the checkout process quick and secure, AI reduces cart abandonment rates and fosters trust in online transactions. AI ensures that customers feel valued even after making a purchase.

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5 Ways to Help Customers During a Major System Outage

Talkdesk

Recently, two large airline carriers experienced major system outages that resulted in the delay or cancellation of thousands of flights. With millions of stranded travelers seeking resolutions, each company’s customer service line wait times surged, resulting in even greater customer frustration.

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