60-of-customer-success-teams-are-unaware-of-critical-client-issues 
CSM Magazine
FEBRUARY 1, 2018
Bolstra has announced the results of a recent survey, “2018 Customer Success Team Maturity”. The survey includes findings from a sample of customer success teams across industries about their current states. Over 70 percent of respondents use four or more disparate sources of customer/account data.
BlueOcean
MARCH 8, 2016
We’ve heard the story from one of our clients, a chief customer officer who told his CEO that he’d decided to outsource their customer service and was met with “Over my dead body.” That’s why you want to make sure the first 90 days with a contact center partner set both of you up for long-term success. Outsourcing.
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