SurveySensum

NOVEMBER 3, 2023

AI is shaping the future of customer service, Embracing AI today means you’ll be ready for the customer-centric world that stays ahead in a fast-moving market to cater to your needs. Here are the 7 trends in customer service of 2024 that are shaping the future of customer service.

Trends 52

Trends Self Service Customer Service Chatbots 52

Currency Alliance

DECEMBER 7, 2021

But make no mistake; failing in the medium-to-long term on these Loyalty Imperatives will put your customer relationships at risk and ultimately damage your brand. Customer centricity implies that you build solutions around customer needs. Loyalty programs are no different.

Loyalty 52

Loyalty Trends Loyalty Programs Touchpoint 52

SurveySensum

JULY 20, 2023

The issues could be – declining product or service quality, lack of personalized offers or incentives, diminished customer service experiences, increased competition offering better value, or changes in their own financial circumstances impacting spending habits. Keep customers informed about improvements made based on their feedback.

Retail 52

Retail Feedback How To Self Service 52