2030, Customer Care and NPS - Customer Experience Update

Does AI Mean the End for Contact Centres or Simply Higher Levels of Customer Care?

CSM Magazine

APRIL 5, 2018

AI is expected to take over around 38% of US jobs by the year 2030. And in the UK Up to 30 per cent of UK jobs are at risk of being taken over by robots and Artificial Intelligence by the early 2030s, according to PwC. Video chat consistently gives you 90+% NPS and CSAT ratings.

Customer Care

Customer Care Chatbots Average Handle Time Video

How Can You Measure Returns On Employee Experience?

SurveySparrow

JANUARY 5, 2021

You can’t measure returns on employee experience with NPS or surveys. Employee NPS or eNPS. High turnover rates are expensive, and according to the catalyst, by 2030, the US will lose nearly $430 billion because of low talent retention. Customers care more about building relationships with a brand than the product.

Employee Experience

Employee Experience Measurement Net Promoter Score Effort Score

Customer Experience Update

Does AI Mean the End for Contact Centres or Simply Higher Levels of Customer Care?

How Can You Measure Returns On Employee Experience?

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