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Top Retail Customer Experience Trends to Watch in 2023

SurveySensum

JULY 24, 2023

Embracing Automation and Self-Service Amid Staffing Shortages A trend that’s gaining traction in the retail industry is the ability to maintain top-notch service even with a smaller workforce. And here’s the cool part: for retailers with complex products or services, self-service kiosks come to the rescue!

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Retail Trends Self Service Customer Experience 52
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How to Enhance CX in Retail With Customer Feedback?

SurveySensum

JULY 20, 2023

Offer real-time assistance through live chat support to help customers with any questions or concerns they may have during the checkout process. Cart Abandonment Headache of Sheryl Sheryl, the Head of Marketing at an e-commerce website, was dealing with cart abandonment too. Following are some of the key trends to look for in 2023.

Retail 52
Retail Feedback How To Self Service 52
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