Remove 2029 Remove Customer Journeys Remove e-support Remove Self Service
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Top Retail Customer Experience Trends to Watch in 2023

SurveySensum

Embracing Automation and Self-Service Amid Staffing Shortages A trend that’s gaining traction in the retail industry is the ability to maintain top-notch service even with a smaller workforce. And here’s the cool part: for retailers with complex products or services, self-service kiosks come to the rescue!

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How to Enhance CX in Retail With Customer Feedback?

SurveySensum

Open-ended) That is why you must collect customer feedback at all touchpoints across the customer journey. STEP 3: Optimize customer journey Use the feedback to optimize the customer journey and provide better guidance. So how to anticipate your customer expectations like a pro?

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