2029 Customer Satisfaction Social Media Wait Times 
NobelBiz
FEBRUARY 17, 2023
Social media: 80% of contacts are answered within 20 minutes. In that regard, you need a true Omnichannel Solution that can manage phone, social media, SMS, e-mail, web chat, and live chat. In addition, it cannot predict, based on data, how much time clients are willing to give up in exchange for a free agent.
SurveySensum
JULY 20, 2023
The potential barriers could be unclear or unattractive product displays, high prices or perceived lack of value, inadequate product selection, inconvenient store layout or location, unsatisfactory customer service, long wait times, or difficulty in finding desired products. Simple, by asking your customers.
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