How To Measure The Service Level In Call Centers?
NobelBiz
FEBRUARY 17, 2023
Social media: 80% of contacts are answered within 20 minutes. In that regard, you need a true Omnichannel Solution that can manage phone, social media, SMS, e-mail, web chat, and live chat. In addition, it cannot predict, based on data, how much time clients are willing to give up in exchange for a free agent.
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