article thumbnail

Announcing the CRM waves – and how to use them

Forrester's Customer Insights

The global customer relationship management market is projected to grow from $63.91 billion by 2029, at a CAGR of 12.5%. billion in 2022 to $145.79 Companies use CRM to support […].

CRM 48
article thumbnail

Poor Change Management Kills CRM Success — Here Is How To Get It Right

Forrester's Customer Insights

Before you do, you should know: CRM is a huge market. billion by 2029, at a CAGR of 12.5%. Ready to give up on your CRM deployment? It is valued at $63.91 billion today and projected to grow to $145.79 Eighty-two percent of enterprises use CRM. Yet when I surveyed hundreds of business and IT […].

CRM 48
article thumbnail

How To Measure The Service Level In Call Centers?

NobelBiz

Kevin Daly, Founder of ValueAd and creator of Bestpair says that when call center agents have engaged and non-robotic conversations with your customers, relationships are built. Fortune Business Insights estimates that by 2022, the global customer experience management market will be worth up to $11.34