2029 Company Contact Center Customer Expectations 
SurveySensum
JULY 24, 2023
Customers want to experience all the cool trends but also want their needs and expectations to be met. According to Salesforce Customer Engagement Research 2022 , 73% of customers expect companies to understand their unique needs and expectations.
SurveySensum
JULY 20, 2023
Let’s explore how customer feedback can help overcome 4 common challenges faced by them in the digital retail journey. Painpoint 1: Customer Churn According to a titled “ CallMiner Index ” U.S. companies lose $136.8 billion per year due to customers switching companies for reasons that could have been avoided.
Expert insights. Personalized for you.
52 
Let's personalize your content