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Brouhaha in Broadcasting: The Cable Digital Transformation

TechSee

McKinsey reports that cablecos still account for more than 60% of all connected homes, with the key providers averaging an impressive 25% return on invested capital. Billing errors are notorious, with McKinsey estimating that 10% of the customer base must call every month to report a billing issue.

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Call Center Dialer Software: Optimization Best Practices

NobelBiz

from 2021 to 2028 to reach USD 12.2 billion by 2028. Without even diving into the technology or settings, the simple fact of introducing an autodialer in its most simplistic form can bring a tremendous return on investment. – Source Let’s look at some of the most important benefits of using auto-dialer software.