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Automated Interaction Summaries: A Catalyst for Enhanced Efficiency and Engaging Customer Interactions

NobelBiz

JULY 4, 2023

According to a report by Mordor Intelligence , the AI market in call center applications is anticipated to witness a CAGR of 25.8% over the forecast period (2023 – 2028). By embracing automation, call centers can streamline their workflows, optimize resource utilization, and ultimately elevate the overall customer experience.

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Interaction Call Center Engagement Contact Center 52
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2022 Latest Report: Statistics on the Philippine BPO Industry

Magellan Solutions

AUGUST 1, 2022

The Philippines’ IT-BPO sector is experiencing a revival as a result of this double-digit growth, which supports the target goal that 2021 performance was beyond remission. By 2028, IBPAP estimates that there will be roughly 2.5 IBPAP will soon release a roadmap for the industry through 2028. . Source: IBPAP. . Source: IBPAP.

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Report Industry Government Healthcare 40
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