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Top 5 AI-driven Customer Service Trends To Watch in 2022

CSM Magazine

The quality of your customer service plays a pivotal role in making or breaking your brand. As per Hubspot’s research, about 93% of customers return to brands with outstanding customer service. This data clearly elucidates the power of great customer service. Multi-channel Live support.

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Intelligent Automation in Call Centers: A Paradigm Shift in Customer Service Excellence

NobelBiz

Contact centers serve as the lifeblood of customer service for countless businesses, and the integration of intelligent automation holds the key to unlocking their full potential. The estimated value of the global contact center software market by 2027 is $110 billion , according to Replicant. alone by 2040.

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How to Deliver Outstanding Customer Experience Using Cognitive Solutions

LiveChat

In order to process such data through a single channel, business organizations are looking towards the cognitive solutions. In order to implement a powerful customer-centric strategy that can enhance customer experience, brands need to extensively implement automation and innovative cognitive technologies. Billion by 2027.

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What Is UCaaS? And What Are Its Benefits For Contact Centers?

NobelBiz

A VoIP system normally just provides voice services, incoming and outbound calls, and reports that are more or less particular. A VoIP solution incorporated into a UCaaS system is a critical component of a multi-channel platform that significantly improves corporate communications by enabling IP connections (Internet Protocol).

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What Is UCaaS And What Are Its Benefits For Contact Centers?

NobelBiz

A VoIP system normally just provides voice services, incoming and outbound calls, and reports that are more or less particular. A VoIP solution incorporated into a UCaaS system is a critical component of a multi-channel platform that significantly improves corporate communications by enabling IP connections (Internet Protocol).