TechSee

MAY 4, 2021

gigs will surpass the permanent workforce by 2027, growing 40% by 2027 to reach 86 million. Economic and logistical challenges have resulted in businesses turning to the gig economy to support and scale their customer service and sales efforts while lowering their fixed costs and in-house overhead.

Customer Service 182

Customer Service Contact Center Call Center Retail 182

Team Support

MAY 31, 2023

And while these times are tough, there are proactive technological solutions that can ease the burden of maintaining positive customer experiences during workplace challenges. Research shows that customers are 2.4 times more likely to stay loyal to a brand when they get their questions answered quickly.

Chatbots 98

Chatbots Customer Service Competitive Advantage Self Service 98

TechSee

JUNE 1, 2021

This gig-based economic format has spread to the customer service function – known as GigCX – where freelance customer support agents are sourced to perform on a per-task basis. gigs will surpass the permanent workforce by 2027, growing 40% by 2027 to reach 86 million. Solution: Visual auto-verification.

Self Service 109

Self Service Customer Service Video Analysis 109