article thumbnail

Delighted's retail customer experience guide for 2020 and beyond

delighted

Omnichannel retail makes products and services more accessible. In light of this, many traditional brick and mortar brands have taken an omnichannel approach to retail. According to the Washington Post, 75,000 brick and mortar stores are expected to close by 2026. Technology: tablets, computers, gadgets.

Retail 40
article thumbnail

How To Create A Salesforce Chatbot To 10x Your Customer Service?

SurveySparrow

Howsoever great your team and their efforts might be, there’s always room for improvement in customer service, and chatbots are a surefire way to do that. To find out the NPS score of your product and brand as a whole. Omnichannel Presence. 74% of customers use multiple channels to start and complete a transaction.