ChurnZero

SEPTEMBER 28, 2022

In the business landscape today, Customer Success is a bit of an outlier. One other thing that makes Customer Success particularly unique in an organization: formal Customer Success training, or lack thereof. The truth is that Customer Success training is far from standardized, and it doesn’t always happen.

Training 94

Training Customer Success Customers Culture 94

ECXO

NOVEMBER 16, 2023

Article originally posted at: [link] How AI and GenAI Are Shaking the Status Quo in Customer Experience (CX) As you know, the potential for artificial intelligence and generative artificial intelligence (GenAI) to transform every part of customer experience, and everything surrounding us, is electrifying.

Customer Experience 65

Customer Experience Chatbots Self Service Touchpoint 65

CSM Magazine

JULY 7, 2022

Kate Kompelien, Executive Director of Experience Strategy at Avtex, explains. For too long, customer experience (CX) and employee experience (EX) have been pursued in silos, led by separate departments working from different data sources toward different goals. Why is this? The Importance of Starting with Strategy.

Strategy 59

Strategy Brands Customer Journeys Employee Experience 59