2026 Course Customer Experience Management Management 
BirdEye
DECEMBER 21, 2022
TikTok saw a whopping $4 billion in advertising revenue in 2021 alone, and that number is expected to triple by 2026. Crisis management will be a necessity in 2023. With 95% of businesses expecting a crisis within the next two years, it’s no surprise that most are focusing on crisis management on social media heading into 2023.
inmoment
MARCH 3, 2020
As a result, understanding customer needs – and then meeting them – is a challenge. It’s one of the reasons the Customer Experience Management market is expected to grow significantly over the next six years, reaching nearly $24 billion by 2026 , as businesses invest in technology to measure customer experience and feedback.
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