TechSee

APRIL 1, 2024

TechSee is off to a strong start in 2024, leveraging the latest AI advancements to significantly improve CX automation. Our exciting suite of self-service solutions, powered by MultiSensory and Conversational AI promises to revolutionize customer service.

Self Service 124

Self Service Customer Service Representative Contact Center Customer Satisfaction 124

TechSee

APRIL 1, 2024

TechSee is off to a strong start in 2024, leveraging the latest AI advancements to significantly improve CX automation. Our exciting suite of self-service solutions, powered by MultiSensory and Conversational AI promises to revolutionize customer service.

Self Service 109

Self Service Customer Service Representative Contact Center Customer Satisfaction 109

InMoment XI

MAY 30, 2024

By utilizing text analysis software, your business can be more efficient and realize benefits such as increased customer insights, improved operational efficiency, and others. Self-Service Analysis Tools Self-service text analysis software is designed for users with little to no technical knowledge of text analysis tools.

Analysis 260

Analysis Software Self Service Social Media 260

ShepHyken

FEBRUARY 12, 2024

Investing in employee satisfaction and providing the right tools for job performance is essential for creating a positive customer experience. Employees who feel supported and equipped to handle their roles effectively are better positioned to deliver exceptional service. Venk brought up a concept known as the Ikea Effect.

Self Service 151

Self Service Contact Center Customer Service Representative Healthcare 151

Horizon CX

FEBRUARY 7, 2024

In the context of CX, empathetic interactions are crucial for fostering emotional connections with customers. Empathy allows customer service representatives to listen actively, acknowledge customers’ emotions, and respond with compassion and understanding.

Self Service 130

Self Service Loyalty Customer Service Representative Strategy 130

Lumoa

APRIL 28, 2024

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). More than 80% of business leaders see customer experience as a growing priority in 2024.

Self Service 208

Self Service Customer Journeys Feedback Analysis 208

Kustomer

FEBRUARY 19, 2024

Amongst its numerous functionalities is an advanced ticketing system that turns all incoming customer communications into tickets, which can then be tracked, assigned, and resolved within the platform. Freshdesk’s self-service option also offers a customizable widget, which can be embedded into websites or apps.

Self Service 52

Self Service Software Knowledge Base Social Media 52