TechSee

DECEMBER 31, 2019

Customer Service will become increasingly AI-driven. In 2020, automation, Artificial Intelligence (AI) and Machine Learning are expected to have an even greater impact on contact center operations. Explosion of virtual contact centers. billion by 2024, up from $220 million in 2019. Voice will be king.

Trends 136

Trends Customer Service Self Service Contact Center 136

SurveySparrow

SEPTEMBER 22, 2021

Not only are fewer customer service interactions handled by humans, experts predict that the chatbot market will grow to be worth more than $1.3 billion by 2024. Chatbots are one of the most cost-effective ways to deliver customer service quickly and impactfully. . Engaged Users. Customer Satisfaction Metrics.

Chatbots 59

Chatbots Measurement Self Service Metrics 59

Team HGS

JANUARY 9, 2019

the outsourced customer care services market is predicted to be valued at $110 billion by 2024. Jamie Kennedy, Senior Manager, Social Engagement & Customer Experience, McDonald's . CHANNEL: Social media is the highest-value consumer engagement channel. Customer Experience. Read our trends here. .

Trends 40

Trends Self Service Customer Experience Social Media 40