InMoment XI

JANUARY 4, 2024

Responsive Customer Support Offer responsive and accessible customer support across various channels, including live chat, email, and social media. Net Promoter Score (NPS) What it is: NPS is a widely used metric that assesses customer loyalty by asking a simple question: “How likely are you to recommend our brand to others?”

Retail 260

Retail Customer Experience Effort Score Social Media 260

NobelBiz

FEBRUARY 13, 2024

The call center industry has been changing faster than ever, due to technological breakthroughs and constantly evolving customer demands. In 2024, businesses have the crucial responsibility of understanding and adopting the latest technology trends in customer service. It’s a win-win.

Call Center 59

Call Center Self Service Software Contact Center 59

NobelBiz

FEBRUARY 23, 2023

billion by 2024, thanks to increasing usage, innovative technologies, and new reseller models. Contact centers nowadays have many alternatives for digital solutions, and the debate over UCaaS and CCaaS is one of the trending topics in contact center software solutions.

Contact Center 52

Contact Center Multi-Channel Omni-Channel Conference 52

NobelBiz

JUNE 7, 2021

billion by 2024, thanks to increasing usage, innovative technologies, and new reseller models. Contact centers nowadays have many alternatives for digital solutions, and the debate over UCaaS and CCaaS is one of the trending topics in contact center software solutions.

Contact Center 52

Contact Center Multi-Channel Omni-Channel Conference 52