2024 Consumers Contact Center Contact Center Software 
InMoment XI
JANUARY 4, 2024
With 93% of consumers reading reviews before making a purchase, and 58% of consumers being willing to drive further or pay more for a product with good reviews, a good customer experience and brand reputation management have never been more critical than it is today.
ShepHyken
APRIL 8, 2022
This week, we feature an article by Nikhil Pereira is a Contact Center expert with 20 years of end-to-end contact center expertise. He has experience across the Contact Center spanning Hiring, Training, Quality, Workforce Management, and Performance Management. Product discovery experience .
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NobelBiz
FEBRUARY 23, 2023
Internal and external communication modalities have also changed dramatically, providing a variety of instruments for exchanging information among colleagues as well as with consumers and suppliers. For a few years now, businesses including contact centers have relied heavily on Cloud technologies.
NobelBiz
JUNE 7, 2021
Internal and external communication modalities have also changed dramatically, providing a variety of instruments for exchanging information among colleagues as well as with consumers and suppliers. For a few years now, businesses including contact centers have relied heavily on Cloud technologies.
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