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5 Proven Ways to Make your Contact Center RPA Successful

TechSee

Forrester reports that despite the market potential to reach $12 billion by 2023, more than half of deployed RPA solutions have not scaled beyond ten robots. Consider your contact center workflows, and determine which use cases can be automated. Tip 2: Communicate the changes to the agents.

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Essential Pain Points in Call Center Management – Part 2

NobelBiz

If you’re curious about the latest developments in call center workforce management, join us for a captivating episode of ‘First Contact: Stories of the Call Center,’ featuring Jon Arnold, a leading analyst in communication tech. Explore lessons, regulations, and strategies for contact centers in 2023.