ShepHyken

MARCH 25, 2024

According to an article in Craving Tech, organizations that have integrated this new technology into their operations saw a 25% boost in customer satisfaction in 2023. I loved one of his first topics: AI is not the end of call centers. It’s making them better. It’s one thing to expect better service.

Loyalty Programs 76

Loyalty Programs Hotels Customer Service Hospitality 76

NobelBiz

OCTOBER 17, 2023

Welcome back to our journey through the intricate world of call center management! In our previous installment, we peeled back the layers of the challenges that often remain hidden beneath the surface, impacting call center executives’ day-to-day operations.

Call Center 59

Call Center Management Contact Center Contact Center Software 59

AWS Machine Learning

DECEMBER 21, 2023

Amazon SageMaker Canvas provides business analysts with a visual point-and-click interface that allows you to build models and generate accurate machine learning (ML) predictions without requiring any ML experience or coding. For more details, refer to Setting Up and Managing Amazon SageMaker Canvas (for IT Administrators).

Contact Center 94

Contact Center Call Center e-support Knowledge Base 94