ShepHyken

MARCH 25, 2024

According to an article in Craving Tech, organizations that have integrated this new technology into their operations saw a 25% boost in customer satisfaction in 2023. I loved one of his first topics: AI is not the end of call centers. Connect with Shep on LinkedIn. It’s making them better.

Loyalty Programs 76

Loyalty Programs Hotels Customer Service Hospitality 76

NobelBiz

OCTOBER 17, 2023

Tech Inconsistencies: Remote agents might be using varied devices and internet connections, leading to inconsistent service quality. Example from a Call Center Perspective An agent working remotely faces frequent connection drops due to an unstable home internet connection. Watch now !

Call Center 59

Call Center Management Contact Center Contact Center Software 59

AWS Machine Learning

DECEMBER 21, 2023

Amazon SageMaker Canvas provides business analysts with a visual point-and-click interface that allows you to build models and generate accurate machine learning (ML) predictions without requiring any ML experience or coding. For more information, refer to Amazon Connect Wisdom S3 Sync.

Contact Center 91

Contact Center Call Center e-support Knowledge Base 91