ShepHyken

DECEMBER 5, 2022

The Top 5 Guest Loyalty Trends and Predictions to Watch for 2023 by Ellis Connolly. But this year, perhaps more than any other, feels especially monumental, as 2022 was not only the year the world returned to relative normalcy – it was the year the hospitality industry finally roared back to life. Fast Company) In the past year, 47.8

Customer Service 70

Customer Service Hospitality e-support eBook 70

Playvox

FEBRUARY 13, 2024

They are among your organization’s most valuable assets, and you depend on them to deliver loyalty-building customer experiences every day, with every interaction. A 2022 ICMI study showed that the top two KPIs most customer support centers measure are customer satisfaction and agent productivity, respectively.

Contact Center 88

Contact Center Gamification Measurement Training 88

Playvox

JUNE 22, 2023

Higher CES scores mean less customer effort, better customer experience, and more customer loyalty. Incorporate gamification and other engagement tactics to boost retention of content. Making meaningful business decisions from the plethora of data available to companies can be daunting. Why do metrics matter?

Call Center 52

Call Center Metrics Contact Center Net Promoter Score 52