2022, Customer Voice and Voice of Customer - Customer Experience Update

5 Things We Learned from the Customer Experience Speakers at the Sydney XI Forum

InMoment XI

JUNE 21, 2022

After 14 customer experience speakers, 250 delegates, two hands-on workshops, and hours of networking on the Sydney Harbour cruise, the 2022 Sydney XI Forum is done and dusted. 5: Level Up Your Experience Program by Marrying Together Multiple Voices. In doing so, the entire culture of the business is focused on the customer.

Customer Experience

Customer Experience Feedback Advertising Survey

Guest Post: Three Rules to Kick-start Your Voice of the Customer Program

ShepHyken

NOVEMBER 15, 2023

Earlier this year, CX Network’s Global State research found that 29% of practitioners are not actioning customer feedback at present. There has also been a decline in the success of customer feedback reaching the right departments: in 2022, 43% said it mostly does, while this year, that figure dropped to 27%.

Social Media

Social Media Feedback Chatbots Touchpoint

Customer Experience Update

5 Things We Learned from the Customer Experience Speakers at the Sydney XI Forum

Guest Post: Three Rules to Kick-start Your Voice of the Customer Program

Webinars

Stay Connected