Tipping Point Pressure: 60% Of Customer Service Managers Say This Will Be the “Toughest Winter Yet”
CSM Magazine
NOVEMBER 4, 2022
That’s according to new research from gig customer service (GigCX) platform Limitless , which surveyed 250 customer service leaders in the UK and US to determine whether the industry has reached a ‘tipping point’ amidst recession fears. Customer confidence is crumbling in the current environment .
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