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Retail Customer Experience: Strategies for Keeping Shoppers Engaged and Loyal

Retently

A well-designed store environment not only reflects the brand’s identity but also makes shopping a pleasure, encouraging customers to linger, explore, and, of course, purchase. Personal interaction takes a front seat, with knowledgeable and friendly staff capable of providing immediate assistance and enhancing customer satisfaction.

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Moving To A Cloud Contact Center: Preparation Is Key

Playvox

Supporting remote work in your customer service center is key to a positive employee experience. Contact center agents in our 2022 study ranked it as their top motivational factor at work — and more than half (56%) said they’d think about leaving their jobs if they couldn’t work remotely.