Lithium

APRIL 5, 2022

Leaders and executives, especially in the contact center, are struggling to backfill empty seats and train incoming employees — and they're paying mightily for it. The bad news is that these trends will probably continue, and possibly even increase, in 2022. It doesn't stop with your frontline either.

Return on Investment 97

Return on Investment e-support Groups Contact Center 97

ViiBE Blog

JANUARY 19, 2022

ViiBE Blog Customer service challenges of remote work Anna Gorina January 19, 2022 Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly.

Customer Service 52

Customer Service Net Promoter Score CRM e-support 52

SurveySensum

JULY 20, 2023

For example, you downloaded a beauty brand’s mobile app and explored its features once, but never opened the app again or made any transactions within it. Offer real-time assistance through live chat support to help customers with any questions or concerns they may have during the checkout process. But why is that?

Retail 52

Retail Feedback How To Self Service 52

ProProfs Chat

OCTOBER 25, 2021

Some may find your customer support slow, while others may find your business ideas redundant. Happy customers are the most vocal supporters of your brand. Imagine one of your detractor customers has trouble downloading your mobile App. They tried to reach your customer support but got no response. e) Typeform.

Software 98

Software Feedback Net Promoter Score Social Media 98