2022 Competitive Advantage Social Media Voice of Customer 
Lumoa
SEPTEMBER 16, 2022
In a recent study , at least 49% of consumers are now saying that they are willing to talk about their positive experiences on social media compared to the 30% of those who will post something negative. There were previously 45% of people sharing negative feedback on social media and only 32% sharing positive feedback.
SmartKarrot
MARCH 16, 2022
If a customer is not happy with you, they can simply churn to another brand that will offer them the right experience. Customer delight requires the brand to capture the interest of customers across social media and with the product. What is Customer Delight? Customize as much as possible.
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