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How Have your Customers’ and Employees Expectations Changed?

CX Accelerator

Before Covid-19, customers chose companies that differentiate on experience, and 81% of customers switch to another brand as a result of bad customer service (American Express). Now more than ever, the customer experience is the battleground for brand loyalty. Two specific examples come to mind.

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The Retention Potential of a Good Digital Transformation: See How this Telco Brand Doubled its Number of Campaigns

Optimove

Forrester and Gartner are deep into explaining and dissecting this industry, and estimations for how much companies will be spending on Digital Transformation (DX) in 2022 is closing in on 2 trillion. So, no, we’re not gonna claim we have the solution for all your DX problems. And to be more precise: the customer data.

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article thumbnail

How Have your Customers’ and Employees Expectations Changed?

CX Accelerator

Before Covid-19, customers chose companies that differentiate on experience, and 81% of customers switch to another brand as a result of bad customer service (American Express). Now more than ever, the customer experience is the battleground for brand loyalty. Two specific examples come to mind.

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How Have your Customers’ and Employees Expectations Changed?

VDS

Before Covid-19, customers chose companies that differentiate on experience, and 81% of customers switch to another brand as a result of bad customer service (American Express). Now more than ever, the customer experience is the battleground for brand loyalty. Two specific examples come to mind.