2022 Abandon Rate Average Handle Time Interaction 
Playvox
NOVEMBER 1, 2022
If your contact center is like most, you probably have a robust set of guidelines that document your procedures, detail your standards, and outline how employees should handle various situations. A sprawling 2022 survey of more than 20,000 knowledge workers by Microsoft offers some insights.
NobelBiz
FEBRUARY 22, 2023
As a result, predicting the evolution of client interactions is critical to your company’s success. We identified 5 significant trends that are currently in play in 2021 but will be amplified in the post-pandemic environment in 2022. Agents can give greater service since resolution time objectives do not bind them.
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NobelBiz
FEBRUARY 22, 2023
As a result, predicting the evolution of client interactions is critical to your company’s success. We identified 5 significant trends that are currently in play in 2021 but will be amplified in the post-pandemic environment in 2022. Agents can give greater service since resolution time objectives do not bind them.
Playvox
JUNE 22, 2023
Customer Satisfaction (CSAT) Perhaps the most common of CX metrics, CSAT is often in the form of a customer survey on a four- or five-point scale that indicates how satisfied a customer or group of customers is with a specific product, transaction, or interaction with a company and its service level. Why do metrics matter?
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