Stella Connect

NOVEMBER 29, 2021

Here’s what we learned and where we recommend brands focus their customer service efforts. 3: Overall time and effort needed to resolve an issue. #4: 4: Personalized communication and resolution. #5: Source: 2021 Stella Connect by Medallia survey of 2,100 consumers in the US and UK. 1: Response time. #2:

Meeting 84

Meeting First Call Resolution Poor Customer Service Effort Score 84

CSM Magazine

OCTOBER 6, 2021

Congratulations to our 2021 Analytics Competition and ONE Award Winners for pushing the boundaries.”. GreenPath saw a 150% increase in calls from this underserved population and uncovered the need for additional Spanish-speaking resources. Their next goal was to identify root cause of customer effort and dissatisfaction.

Conference 52

Conference Analytics Net Promoter Score Average Handle Time 52

West Monroe

NOVEMBER 29, 2021

“Vax”: According to Oxford Languages , creator of the Oxford English Dictionary, it’s the 2021 word of the year. After all, Glassdoor reported the percentage of reviews on its site that mention burnout jumped 100% in 2021, and the proportion of employees who cited mental health increased 143%. Featured Content.

Net Promoter Score 52

Net Promoter Score Healthcare First Call Resolution Survey 52