The Massive Gap Between Customer Expectations and Organizations’ Ability Post-Pandemic
Beyond Philosophy
MAY 12, 2021
Only half of the organizations around the world feel prepared to support customer engagement post-COVID. When I read that headline from Verint, an organization specializing in the Voice of Customer, it struck a chord with me—a minor one with lots of extra dissonance. Per Verint’s research, I think not. .
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