ViiBE Blog

AUGUST 11, 2021

The best contact center software for your needs. Call Center , CRM , Customer experience. August 11, 2021. What is an omnichannel contact center? Contact center software uses omnichannel routing to put the customer in touch with a representative via the means of their choosing.

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52

NobelBiz

MAY 9, 2023

Benefits of using an Auto Dialer There are good reasons why the global predictive dialer software market is expected to grow at a compound annual growth rate of 37.0% from 2021 to 2028 to reach USD 12.2 – Source Let’s look at some of the most important benefits of using auto-dialer software. billion by 2028.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

NobelBiz

AUGUST 28, 2023

Tech problems in contact centers are like unruly guests at a symphony – they disrupt the harmony of customer interactions, but with the right orchestration, they can be transformed into notes of seamless resolution. Anticipating the long haul, call and contact center leaders are gearing up for a hybrid work setup.

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98

ViiBE Blog

JULY 30, 2021

What is a contact center? Call Center , Customer experience , Remote operations. July 30, 2021. Contrary to call center agents who cover incoming phone calls solely, contact center staff navigate across all sorts of communication platforms, be it calls, email, text messages, online live chat, or video assistance requests.

Contact Center 52

Contact Center Self Service Call Center Transportation 52

NobelBiz

FEBRUARY 21, 2023

Here are the developments and services you may choose to invest in this year to manage your client connections effectively: Voice reminders: Instead of keeping callers on hold, offer a callback option. It has been growing at a CAGR of 20% since 2021! Call center automation doesn’t mean just cutting off humans from the calls.

Call Center 52

Call Center Omni-Channel Trends Contact Center 52

NobelBiz

FEBRUARY 15, 2023

Here are the developments and services you may choose to invest in this year to manage your client connections effectively: Voice reminders: Instead of keeping callers on hold, offer a callback option. It has been growing at a CAGR of 20% since 2021! Call center automation doesn’t mean just cutting off humans from the calls.

Call Center 52

Call Center Omni-Channel Trends Contact Center 52

NobelBiz

APRIL 27, 2021

Attitudinal loyalty is a favorable outlook that a customer creates toward a brand based on factors such as consistency, price, customer support, customer care, and the impression portrayed by the contact center. What tools and options should the contact center Software include?

Contact Center 52

Contact Center Loyalty Net Promoter Score Multi-Channel 52