GlowTouch

AUGUST 20, 2021

An independent assessment of overall provider capabilities focused on its Top Customer References and top area of provided service in Customer Relationship Management. The sales initiative was ushered in using chat as a communications channel, which was invaluable for engaging customers in real-time conversations. .

First Call Resolution 52

First Call Resolution Contact Center Social Media Knowledge Base 52

ViiBE Blog

AUGUST 27, 2021

Customer experience. August 27, 2021. These include Customer effort score (CES) , customer satisfaction (CSAT), as well as customer service KPIs like Net Promoter Score (NPS) and first call resolution (FCR). How to improve your customer experience. 27 August 2021. 26 August 2021.

Net Promoter Score 52

Net Promoter Score First Call Resolution Effort Score Knowledge Base 52

ViiBE Blog

AUGUST 11, 2021

Call Center , CRM , Customer experience. August 11, 2021. Omnichannel contact centers respond to this need by giving customers more options. . An omnichannel contact center works like a call center, except the customer can also communicate with customer service representatives through various means.

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52

ViiBE Blog

AUGUST 18, 2021

Creating a customer-centric business strategy. CRM , Customer experience. August 18, 2021. A customer-centric business strategy bases your company’s sales process on your customer’s needs, wants, and how they want to communicate. ViiBE Blog. Insurance , Retail , SMB. Charles Street.

Customer Centricity 52

Customer Centricity Strategy CRM Net Promoter Score 52