ViiBE Blog

AUGUST 27, 2021

Customer experience. August 27, 2021. These include Customer effort score (CES) , customer satisfaction (CSAT), as well as customer service KPIs like Net Promoter Score (NPS) and first call resolution (FCR). How to improve your customer experience. 27 August 2021. 26 August 2021.

Net Promoter Score 52

Net Promoter Score First Call Resolution Effort Score Knowledge Base 52

GlowTouch

AUGUST 20, 2021

An independent assessment of overall provider capabilities focused on its Top Customer References and top area of provided service in Customer Relationship Management. For that, IAOP is thrilled to congratulate GlowTouch as a recipient of the 2021 Excellence in Strategic Partnerships Recognition.”

First Call Resolution 52

First Call Resolution Contact Center Social Media Knowledge Base 52

ViiBE Blog

AUGUST 18, 2021

Creating a customer-centric business strategy. CRM , Customer experience. August 18, 2021. First of all, a properly structured customer feedback survey can give you a good overview of your customer base. 26 August 2021. How can you measure customer satisfaction? 25 August 2021.

Customer Centricity 52

Customer Centricity Strategy CRM Net Promoter Score 52

ViiBE Blog

AUGUST 11, 2021

Call Center , CRM , Customer experience. August 11, 2021. With a simple web link, customers can connect to a representative on nearly any device. Since ViiBE is based on secure WebRTC technology , the customer must approve requests to access a camera or share their screen. . 26 August 2021. 25 August 2021.

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52