3 Methods to Capture the Promise of Technology in Call Center BPO Offerings
TechSee
APRIL 10, 2018
Driven by a need to improve the ever-evolving customer experience at scale, the customer care industry is rapidly moving to more digital, multichannel, self service first, automated service practices. By 2021, Gartner estimates the market will increase in size to approximately $46 billion. Capturing the opportunity.
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