Comm100

APRIL 28, 2021

Understanding what you’re doing well is just as important as it can help you give positive reinforcement to your live chat agents and acutely channel your efforts for improvement. See how you stack up: Comm100’s 2021 Benchmark Report found that the average live chat customer satisfaction (CSAT) rate increased by 1.5%

Measurement 134

Measurement Abandon Rate Net Promoter Score Wait Times 134

NobelBiz

MAY 9, 2023

Some of the main goals of a dialer: Increase Calling Efficiency Reduce costs Reduce human error Maximize agent talk time Increase Conversion Rate The more advanced types, such as the Predictive Dialer, can potentially detect and filter out disconnected numbers, busy lines, answering machines, and unanswered calls. billion by 2028.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

NobelBiz

FEBRUARY 22, 2023

We identified 5 significant trends that are currently in play in 2021 but will be amplified in the post-pandemic environment in 2022. An omnichannel may occasionally encourage companies to develop comprehensive experiences rather than just displaying their products or services.

Contact Center 52

Contact Center Trends Social Media Net Promoter Score 52

NobelBiz

FEBRUARY 22, 2023

We identified 5 significant trends that are currently in play in 2021 but will be amplified in the post-pandemic environment in 2022. An omnichannel may occasionally encourage companies to develop comprehensive experiences rather than just displaying their products or services.

Contact Center 52

Contact Center Trends Social Media Net Promoter Score 52

SurveySensum

JULY 20, 2023

Turns out, her customers aren’t fully aware of the fitness equipment category because most of your marketing efforts were focused on outdoor gear and athletic apparel! According to a report by the Baymard Institute on ‘ Cart Abandonment Stats 2023 ’, it was found that the average cart abandonment rate is 69.9%.

Retail 52

Retail Feedback How To Self Service 52