5 Top Customer Service Articles For the Week of December 14, 2020
ShepHyken
DECEMBER 14, 2020
The 6 Top Customer Experience Trends in 2021 by Julien Rio. CXM) The digital transformation of companies accelerated significantly in 2020. My Comment: As we end 2020 and head into 2021, there are plenty of experts sharing their predictions and spotting the trends that will help us provide a better CX experience.
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