ShepHyken

SEPTEMBER 28, 2020

CX50 2020: Great customer experience starts with company culture by Morag Cuddeford-Jones. MarketingWeek) At our exclusive roundtable featuring members of 2020’s CX50, the consensus was that taking care of employees has helped take care of customers in this time of crisis. Here are my top five picks from last week.

Customer Service 75

Customer Service Culture Poor Customer Service Contact Center 75

ShepHyken

JUNE 1, 2020

(Freshworks) From this blog, you can find out actionable workarounds for staff shortage to improve call center performance. My Comment: If you are in a customer support/contact center, then this article is a must-read. What happens when there is an increase in customers reaching out for support?

Customer Service 67

Customer Service Omni-Channel Call Center Retail 67

Stella Connect

NOVEMBER 29, 2021

3: Collecting Real-Time Customer Feedback. The power of capturing and adapting your customer service strategies based on the voice of the customer is undeniable, especially when you consider the immediate impact of just one poor customer experience. The good news?

Meeting 84

Meeting First Call Resolution Poor Customer Service Effort Score 84

Storyminers

JULY 6, 2020

His newest book, Inside Your Customer’s Imagination, will be released in September, 2020. His 23rd book, “Kaleidoscope: Delivering Innovative Service That Sparkles” was released in February 2017 and is an inspirational guide to providing remarkable service. Colin Shaw. Kate Leggett. Ron Shevlin.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

His newest book, Inside Your Customer’s Imagination, will be released in September, 2020. His 23rd book, “Kaleidoscope: Delivering Innovative Service That Sparkles” was released in February 2017 and is an inspirational guide to providing remarkable service. Colin Shaw. Kate Leggett. Ron Shevlin.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130