Remove 2020 Remove Contact Center Workflow Remove Self Service Remove Technology
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The Paradigm Shift of Remote Support and the Future of Field Service Delivery

TechSee

Here are five key drivers that are steering field service organizations towards introducing and building on their remote support offerings: Pandemic-driven need for safety. Advances in field services technology. Together, these drivers ensure that the future of field service will focus heavily on remote support.

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20 predictions for customer experience in 2020

Qualtrics

Our team of CX experts have looked into their crystal balls to see what’s coming around the corner in 2020. But we do expect AI to help drive adoption of virtual assistants and for it to become the primary channel of self service. And secondly, they’ll start analyzing contact center and digital data side-by-side.