Remove 2020 Remove Call Center Solutions Remove Chatbots Remove Return on Investment
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AI Customer Service: Today’s Most Transformative Technologies

TechSee

In fact, Gartner predicts that by 2020, 85% of all customer interactions will no longer be managed by humans. Customer-facing AI technologies are especially relevant to assisting in customer identification, call classification/routing, chatbots and predictive personalization. Customer Identification. Biometrics.

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4 Automation Strategies to Earn Your Customer’s Loyalty

LiveChat

Online chat applications streamline the customer experience by reducing wait times and increasing convenience through real-time feedback. Chatbots are also a great tool to help guide customers through the buying or customer support process when agents aren’t available. Automation doesn’t have to mean robotic.

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